Setup of Lutron lights

Setting up Lutron's Ketra lights at scale was time consuming, which affected installer adoption. I led designed a mobile app that made setup easier and delightful, and received a patent for my work.

Role

Lead Product Designer

Responsibility

User Research

Interaction Design

Usability Testing

Motion Design

Team

1 Product Designer

2 Visual Designers

8 Engineers

1 Product Manager

Launch

March 2020

Balancing needs of different users

Ketra lights are not just installed by Lutron certified installers in large homes and large offices. Think Bill Gate's holiday home and Apple park. However the needs of residential and commercial installers is different. I started by understanding the needs of all installers by traveling to constructions sites across the US.

Exploring mild to wild concepts

It was imperative that we made the solution mobile-based, to afford portability, and quick, so that an installer can save time. Along with engineering and product teams, I brainstormed different concepts, arriving at key product decisions.

Proximity detection

Use bluetooth to setup nearby lights

Quick to set up

Slightly less intuitive

Lower engineering effort

Augmented Reality App

Point phone at the lights to set them up

Quickest to set up

Most intuitive

High engineering effort

Proximity detection

Find a nearby light using bluetooth and assign it to a room

Higher engineering effort

Easier to use and more desirable

Scanning a QR code

Augmented reality app

Scan the device serial number, then install it in the correct location

Lower engineering effort

Less desirable (requires accurate installation on construction site)

Iterating for usability and scale

Most installers are setting up hundreds of Ketra lights. Not a few dozen like a Philips Hue. The key design goals were to ensure minimal training while ensuring the flow is easy to navigate, enables installers to set up light bulbs & light strips, and affords commercial installers with granular control.

Iterating for usability and scale

Since most installers are setting up hundreds of Ketra lights at time, the key design goals were to ensure minimal training while ensuring setup is quick.

Design options Overall navigation

Design options Selecting a light type

Design options For enterprise installers

Bringing bold, delightful visuals to installers

After mutliple rounds of testing, we settled on the 2-step flow above. Key decions were made regarding the composition of the screen to balance the residential and commercial needs while using a dark theme to bring contrast.

Bringing bold, delightful visuals to installers

After mutliple rounds of testing, we settled on the 2-step flow above. Key decions were made regarding the composition of the screen to balance the residential and commercial needs.

Bringing bold, delightful visuals to installers

After testing and balancing the needs of different users, we settled on the 2-step flow above. Key decions were made regarding the composition of the screen to balance the residential and commercial needs while using a dark theme to bring contrast.

Using motion to improve cognition

I focused on incorporating motion into 3 key areas of the feature, areas that we felt were “moments that mattered”. The goal was to improve the user's understanding of the system while making the app feel smooth.

Final design

This feature was shipped in the Spring of 2020. Below is a snapshot of the experience that was demo-ed at the Cedia Residential Installer Expo in Denver.