Setup of Lutron lights
Setting up Lutron's Ketra lights at scale was time consuming, which affected installer adoption. I led designed a mobile app that made setup easier and delightful, and received a patent for my work.
Role
Lead Product Designer
Responsibility
User Research
Interaction Design
Usability Testing
Motion Design
Team
1 Product Designer
2 Visual Designers
8 Engineers
1 Product Manager
Launch
March 2020
Balancing needs of different users
Ketra lights are not just installed by Lutron certified installers in large homes and large offices. Think Bill Gate's holiday home and Apple park. However the needs of residential and commercial installers is different. I started by understanding the needs of all installers by traveling to constructions sites across the US.
Balancing needs of different users
Ketra lights are not just installed by Lutron certified installers in large homes and large offices. Think Bill Gate's holiday home and Apple park. However the needs of residential and commercial installers is different. I started by understanding the needs of all installers by traveling to constructions sites across the US.
Balancing needs of different users
Ketra lights are not just installed by Lutron certified installers in large homes and large offices. Think Bill Gate's holiday home and Apple park. However the needs of residential and commercial installers is different. I started by understanding the needs of all installers by traveling to constructions sites across the US.
Exploring mild to wild concepts
It was imperative that we made the solution mobile-based, to afford portability, and quick, so that an installer can save time. Along with engineering and product teams, I brainstormed different concepts, arriving at key product decisions.
Exploring mild to wild concepts
It was imperative that we made the solution mobile-based, to afford portability, and quick, so that an installer can save time. Along with engineering and product teams, I brainstormed different concepts, arriving at key product decisions.
Exploring mild to wild concepts
It was imperative that we made the solution mobile-based, to afford portability, and quick, so that an installer can save time. Along with engineering and product teams, I brainstormed different concepts, arriving at key product decisions.
Proximity detection
Use bluetooth to setup nearby lights
Quick to set up
Slightly less intuitive
Lower engineering effort
Augmented Reality App
Point phone at the lights to set them up
Quickest to set up
Most intuitive
High engineering effort
Proximity detection
Proximity detection
Use bluetooth to setup nearby lights
Quick to set up
Slightly less intuitive
Lower engineering effort
Augmented Reality App
Augmented reality app
Point phone at the lights to set 'em up
Quickest to set up
Most intuitive
High engineering effort
Designing for scale and understandability
Most installers are setting up hundreds of Ketra lights. Not a few dozen like a Philips Hue. The key design goals were to ensure minimal training while ensuring setup is quick, with a bias towards speed of setup, rather than intuitiveness.
Designing for scale and understandability
Since most installers are setting up hundreds of Ketra lights at time, the key design goals were to ensure minimal training while ensuring setup is quick.
Designing for scale and understandability
Most installers are setting up hundreds of Ketra lights. Not a few dozen like a Philips Hue. The key design goals were to ensure minimal training while ensuring setup is quick, with a bias towards speed of setup, rather than intuitiveness.
Bringing bold, delightful visuals to installers
After mutliple rounds of testing, we settled on the 2-step flow above. Key decions were made regarding the composition of the screen to balance the residential and commercial needs while using a dark theme to bring contrast.
Bringing bold, delightful visuals to installers
After mutliple rounds of testing, we settled on the 2-step flow above. Key decions were made regarding the composition of the screen to balance the residential and commercial needs.
Bringing bold, delightful visuals to installers
After testing and balancing the needs of different users, we settled on the 2-step flow above. Key decions were made regarding the composition of the screen to balance the residential and commercial needs while using a dark theme to bring contrast.
